Shipping Policy

Shipping Policy — Runashoes LLC

At Runashoes LLC, every pair of sneakers is a statement. We are committed to secure, timely delivery and a premium shopping experience for our exclusive products.

Shipping Costs — Transparent and Accurate

Shipping costs depend on the delivery address and the number of items in your order. To calculate exact shipping:

  • Add items to your cart.
  • Proceed to checkout and enter your shipping address.
  • The final shipping cost will be displayed before you confirm payment.

No hidden fees — the amount shown at checkout is the shipping fee you will pay.

Delivery Areas

  • We offer worldwide shipping and deliver to most countries.
  • Door-to-door delivery for both domestic and international orders.

Processing and Estimated Delivery Times

  • Order processing: 3–5 business days for authenticity checks, quality control, and dispatch.
  • Estimated delivery times (from shipment date):
    • Express shipping (domestic, U.S.): 12–18 business days.
    • International: 15–25 business days (may vary depending on destination and customs).

Note: High-demand releases, limited editions, or custom orders may require additional processing time. You will receive an email with tracking details once your order ships.

Multiple Addresses

We do not support splitting a single order to multiple shipping addresses. Please place separate orders for different delivery addresses.

PO Boxes & Military Addresses (APO/FPO)

We can deliver to PO Boxes and APO/FPO addresses. Delivery times may vary by destination.

International Duties & Taxes (VAT)

  • International orders are shipped DDU (Delivered Duty Unpaid).
  • We do not collect VAT, customs duties, or import fees at checkout.
  • Any applicable taxes, duties, or customs fees are the recipient's responsibility upon delivery.

Customs policies vary by country; please check with your local customs office for potential fees or restrictions before ordering.

Returns & Shipping Issues

If an item is defective, missing, or significantly different from the description, contact storerunaro@gmail.com within 3–5 days of delivery with your order details and photos.

If confirmed, we will provide instructions for replacement, refund, or return according to our returns policy.

Return Packaging (if required)

If a return is requested, pack items securely and retain original tags and accessories to avoid damage during transit.

Tracking & Contact

  • You will receive an email with tracking information once your order ships.
  • For questions about shipping, tracking, or support, email storerunaro@gmail.com.